Terms and Conditions


The specialists of UA Destination (hereinafter referred to as  the“Company”) help a patient (hereinafter referred to as  the “Client”) establish contact with health care service providers, including clinics, hospitals and doctors, and assist with making the decision that best suits the Client’s needs. UA Destination assists in communication with service providers before and after medical procedures to provide consistency of care. The Company helps in making arrangements for treatment and gives some advice on travel logistics.


UA Destination is not a healthcare provider or medical advisor. The main purpose of the Company is to facilitate the Client’s contact with hospitals, clinics and doctors, and provide information about the services available with them. The Company aims to provide foreign patients with the details of quality health service providers with affordable cost in Ukraine. UA Destination does not offer any medical advice or services. The Company does not treat patients or give them medical recommendations. UA Destination does not recommend specific tests, diagnostic practice or products or procedures for medical symptoms or treatment.

The Company offers to mediate, mainly, the following services on the territory of Ukraine and in accordance with Ukrainian legislation:

  • medical procedures,
  • transportation,
  • accommodation ,
  • sightseeing tours and other touristic services.

The third party service providers

UA Destination recommends all patients to take advice from their family physician, or a trained qualified health care provider approved by the medical council of their country before taking the course of treatment.

UA Destination does not represent any hospital, doctor, clinic or its services and does not guarantee their quality of services or treatment. The Company is not affiliated with any travel service provider or airlines, hotel chain or treatment centers.

While the third party service providers are carefully interviewed and reviewed for their service levels, UA Destination does not stand guarantee for their services, delay, and failure, improper and negligent services.

UA Destination is not a party to the contractual relationship between the Client and medical service providers.

The Client shall assert any claims for liability for defects related to the Services against the third parties providing these services.


When the Client decides to enter into a contract with UA Destination and the agreement has been signed, a 30% deposit of the quote must be paid within a period of 10 days for the contract to remain valid. The remaining 70% should be paid at least 10 days prior to the Client’s arrival.

The payment for the treatment selected by the Client will be paid directly to the medical provider.

The Client should be aware of the fact that the value of the quote initially approved may, in exceptional cases, suffer alterations and be modified after the first evaluation and mandatory consultation with the doctor who will be performing the procedure. Any alteration will be fully explained and justified to the Client, who must agree and approve the additional costs, before any procedure is performed.

The Client assumes responsibility to pay extra medical expenses related to any unforeseen and additional treatment intended for the safety and health during the medical procedure or in the postoperative period. UA Destination has no involvement or responsibility in such cases.


The Client’s treatment is a contract between the Client and medical service providers undertaking the treatment. After confirming the order to the Client, UA Destination shall send to the Client a draft proposal of treatment and procedures based on the opinion of medical service provider. The proposal includes some information about the required procedure, the date of the consultation, the procedure and the price. The Client is obliged to approve the proposal in writing (by email).

UA Destination shall help the Client plan his stay, transport and accommodation on the basis of the draft proposal so as to reduce the Client´s expenditures to minimum. The Company cannot, however, guarantee that the treatment proposal will be observed. The treatment may be influenced by unforeseeable biological factors as well as by the health condition of the Client. A change in the treatment proposal may be made particularly as a result of a change of the Client´s health condition.

Rights of the Client

The Client is obliged to state all data concerning his person truthfully and in agreement with the facts. In the opposite case, the Company reserves the right to withdraw from the contract.

The Client is obliged to make an advance payment for the ordered services to the Company in due and timely manner.

The Client is obliged to pay to the third parties for the services provided by them and to come in time for the consultation, procedure and other treatment.

The Client is responsible for obtaining his air tickets, visas, insurance and for having sufficient cash to pay for the consultation  and treatment.

The Client shall follow recommendations aimed at maintaining and improving his health condition before and after the cure.

Obligations of the Company

The Company is obliged to book the health services selected by the Client.

The Company is obliged to arrange further services for the Client – transport and accommodation, provided that the Client has ordered such services and the Company has confirmed such an order of services.

The Company is obliged to inform the Client in time about the date and place of the medical procedure and related consultations with a doctor.

The Company shall not bear any liability for:

  • recommendations provided to the Client by the third parties;
  • the development of the physical, mental and health condition of the Client, especially for its unexpected changes as well as for non-occurrence of expected changes;
  • damage to the health of the Client that does not result from the treatment;
  • possible damage to the Client's health resulting from the performed procedure.

Alteration and Cancellation Policy

The alteration or cancellation of any of the services must be requested by the Client in writing via email, and the Client will be responsible for any costs originated by such alterations or cancellations. UA Destination’s fees for services rendered are not refundable.

The Client should be aware of the fact that each service provider (medical, accommodation and others) has its own alteration and cancellation policy and, therefore, UA Destination has no control over the fees that might be charged by them.

In the unusual event of any delays on the part of the provider or, indeed, the provider being unable to fulfill its selected services, UA Destination will give all the assistance possible in order to try and solve the issue but will not be held responsible for the situation, nor for any of the costs incurred. UA Destination acts solely as an intermediary service between the Client and providers and, therefore, accepts no responsibility, nor will be expected to assume any costs arising from circumstances caused by force of nature or, indeed, any other circumstances beyond their control.

If the Company has to cancel or significantly change the Client’s booking, the specialists of the Company will contact the Client to discuss this and the Client can choose to rearrange the procedure or cancel it and get a full refund. However, UA Destination will not pay compensation in these circumstances and is not responsible for any losses or expenses the Client suffer as a result of circumstances beyond its control.

The Company cannot accept responsibility for clients missing aircraft due to late arrival of connecting aircraft or for late check-in at the airport. Clients are responsible for the provision of all necessary valid documents, including passports and visas.


By signing the contract, the client agrees to accept responsibility for their choice of clinic, doctor, medical personnel, healthcare providers or medical procedures and the decision to undergo the chosen treatment.

The client is aware that medical procedures can involve risks and dissatisfaction with the final result, in either case UA Destination will not be responsible for medical procedure disputes.

UA Destination specialists are not professionals in the medical field and we will not provide advice or discuss any issues that are related to your medical treatment. We only provide relevant information that concerns facilitating your contact with clinics and doctors in Ukraine and provide information regarding their credentials so that you can make better informed decisions regarding your medical treatment.

The Client is aware of the fact that UA Destination acts solely as an intermediary service between the Client and medical providers.